Frequently asked questions

BidClarity runs the full loop — Find → Win → Deliver → Win Again. The Intelligence side monitors 37+ government procurement portals (US federal SAM.gov, all Canadian provinces, UK, Australia, India, Singapore, South Africa, the UN, World Bank, AfDB, ADB, EU, and more) and scores every new tender 0–100 against your capability profile. HIGH matches (70–100) get a full 5-step action plan and a bank fundability assessment, delivered by email on your chosen schedule — no government portal logins needed. Once you win, BidClarity Fulfill takes over post-award: tracking contract deliverables, finding suppliers, drafting outreach, and auto-building your past performance record so you are ready to win the next one.

BidClarity runs a 5-step accuracy system: a grounding validator checks structured fields before scoring runs; the scoring engine applies your profile; a grounding reconciler cross-checks the output; a second independent scoring pass evaluates each score; and adversarial test cases measure generalisation. Target accuracy is 95%+ on the golden test set and 90%+ on adversarial holdout. The system self-calibrates — every correction improves future scoring.

Every HIGH match (score 70–100) includes: the BidClarity score with a plain-English "Why you match / Heads up" explanation; a bank fundability flag — SBA (US Small Business Administration), EDC (Export Development Canada), BDC (Business Development Bank of Canada), EXIM (US Export-Import Bank), or purchase-order financing where applicable; a 5-step action plan written specifically for that contract — download, assess, prepare, submit, follow up — with specific timing recommendations; and a direct link to the original notice on the source portal. Intelligence plan and above also include PWIN (probability of win), a compliance checklist, and a bid/no-bid recommendation.

Any time at bidclarity.ai/profile-update. Profile updates take effect on your next report. You can change your products/services description, business category (NAICS) codes, certifications, delivery geography, and report cadence. If your first few reports have low HIGH match counts, it usually means the profile needs more specific detail — see the profile optimisation tips in your welcome email. Fulfill subscribers also have delivered contracts feed the profile automatically — every closeout strengthens the next scoring cycle without manual re-entry.

Intelligence helps you find and win government contracts — scoring, PWIN, compliance, bid/no-bid, action plans. Fulfill helps you deliver them and capture the outcome as a scoring asset for your next cycle.

Fulfill does what no other procurement platform does: tracks every contract deliverable (CDRLs — the reports and products you owe the agency under the contract) and deadline; finds geographically closest qualified suppliers using historical award data (nearest verified vendor in Abuja for a Nigerian World Bank delivery, nearest verified vendor in Halifax for a PSPC contract); shows market price benchmarks from comparable past contracts worldwide; drafts supplier outreach emails with the exact attachments checklist; manages follow-up sequences until the vendor responds; builds per-vendor profiles (response speed, pricing patterns, negotiation behaviour — gets sharper every deal); manages invoicing and financial dashboards; and auto-drafts past performance narratives from delivered contracts, stored in your knowledge base and fed back into future proposal matching automatically.

Coverage is global: US federal, Canadian PSPC (Canada's federal procurement agency — PSPC), World Bank, AfDB (African Development Bank), ADB (Asian Development Bank), UN, and more.

Fulfill's CDRL tracker pulls every contract deliverable from your awarded contract, with its due date, submission format, and review cadence. You get advance-warning reminders at 30/14/7/1-day intervals before each deadline. The compliance tracker captures your contract obligations — reporting frequency, bonding, small business subcontracting commitments, security clearance renewals — and alerts you before any of them lapse. The closeout module drafts the CPARS narrative (CPARS is your official US government contractor performance report card) when the contract ends, drawing from your tracked deliverables and supplier interactions. One bad CPARS rating can disqualify you from future bids for years — Fulfill prevents that automatically.

You input what you need supplied (product, service, quantity, delivery location, required certifications). Fulfill searches historical government award data across your covered markets to find suppliers who have actually delivered comparable work — not just registered themselves as available. Results are ranked by proximity to the delivery point, by past-contract size match, and by historical responsiveness. You get each supplier's confirmed prior contracts, typical price range from the benchmark database, and a draft outreach email with the project's attachments checklist pre-filled. When a vendor responds, their profile updates automatically: response time, pricing indication, negotiation approach, reliability — so your fifth deal with that supplier is sharper than your first.

Fulfill plans: Executor $149/mo (up to 2 contracts), Manager $349/mo (up to 8 contracts), Director $699/mo (unlimited contracts). Annual billing is 20% off on all three. Enterprise is custom.

Bundles with Intelligence save the most: Scout + Executor $249/mo, Command + Manager $599/mo, Command + Director $899/mo, Full Stack $1,099/mo (everything in Intelligence Command plus unlimited-contract Fulfill). Annual bundles save another 20%.

Fulfill add-ons: Multilateral Pack $99/mo (enhanced AfDB, ADB, World Bank coverage), Canadian PSPC Module $49/mo, Subcontractor Portal $79/mo, DCAA Audit Prep $149/mo (US Defense Contract Audit Agency readiness).

See pricing.html for the full matrix.

They share the same profile. When you add a Fulfill plan, the capability profile, NAICS codes, certifications, revenue range, and delivery geography from your Intelligence account flow straight in — no re-entry. Fulfill extends the profile with award-side data (who you sold to, at what value, on what timeline) and that richer profile feeds back into Intelligence scoring on the next cycle. You do not need Intelligence to use Fulfill, but subscribers who run both get sharper scoring over time than subscribers running either alone.

PWIN (probability of win) is a 0–100% score estimating your likelihood of winning a specific contract. It is calculated from five signals: (1) Capability match — how well your business category (NAICS) codes, certifications, and product descriptions align with the solicitation's mandatory requirements; (2) Past performance — whether your stated experience level meets the minimum requirement; (3) Set-aside eligibility — whether you qualify for the set-aside designation (8(a) — a US SBA programme for disadvantaged small businesses; WOSB — Women-Owned Small Business; HUBZone — Historically Underutilized Business Zone; veteran-owned, etc.); (4) Competitor landscape — estimated number of qualified bidders based on NAICS award history; (5) Contract value fit — whether the contract value is within your stated capacity range. Available on Intelligence plan and above.

The compliance checker reads the solicitation documents and extracts mandatory requirements — then checks each one against your profile. It flags: Certifications required (SAM.gov registration, ISO certifications, security clearances); Registration prerequisites (ProServices Canada, SBA certifications, DUNS/UEI); Past performance minimums (prior contract value or years of experience); Bonding or insurance requirements; and Set-aside eligibility criteria. You receive a clear ✓/✗/⚠ list before committing to a proposal. Available on Intelligence plan and above.

Each HIGH match on the Intelligence plan and above receives one of three recommendations:

BID — PWIN above 50%, compliance check passes, contract value within capacity range, deadline achievable. Clear path to a competitive submission.

BID WITH GAPS — PWIN 30–50%, or one compliance gap identified (for example a certification you could obtain before the deadline), or value at the upper edge of capacity. Worth pursuing with specific preparation.

MONITOR — PWIN below 30%, or multiple compliance gaps, or contract value out of range. Not worth bidding now, but BidClarity continues watching for recompete or related opportunities.

Yes — AusTender (tenders.gov.au), Australia's federal procurement portal covering AUD $70B+ in annual procurement, is monitored on the Command plan. Australian state and territory portals are on the roadmap. Pre-RFP radar for Australian recompetes is targeted for Q3 2026. Australian subscribers also get EFIC (Export Finance Australia) flagged for contracts over AUD $250K.

GeM (Government e-Marketplace) via the Central Public Procurement Portal (eprocure.gov.in), covering central government ministries — 200K+ tenders per year, the world's largest government procurement portal by volume. BidClarity matches your product/service categories to active bid requests and procurement notices, and surfaces those that match your NAICS codes and capability profile.

Yes — both major UK portals on the Command plan. UK Find a Tender Service (FTS) covers central government, NHS, and local authorities. UK Contracts Finder covers lower-value contracts. Together they represent £300B+ in annual public procurement. Both use public REST APIs — no login required.

AfDB (African Development Bank) procurement across all 54 African nations, plus World Bank Africa-region projects and UNGM (United Nations Global Marketplace — 40+ UN agencies). South Africa eTenders (etenders.gov.za) is also monitored on the Command plan — the National Treasury portal covering domestic South Africa contracts. For Nigerian, Kenyan, and South African suppliers, AfDB and World Bank-funded projects typically have better documentation and clearer eligibility criteria than direct government portals.

Pre-RFP (early contract intelligence) radar identifies US federal contracts matching your NAICS profile that expire in the next 5–18 months — before they are posted on SAM.gov as formal solicitations. Every federal contract eventually expires and gets recompeted; the 6–18 month window before recompete is where relationship-building, capability-statement positioning, and Sources Sought responses make the biggest difference to win probability.

For each match you get: an incumbent vulnerability score based on contract modification signals; a personalised capture plan with specific milestone dates (relationship-building, capability statement, Sources Sought response, etc.); and bank fundability assessed at the contract value. Pre-RFP radar also monitors SAM.gov ptype=s/p for Sources Sought notices in your NAICS — the most underused intelligence signal in small business government contracting.

Command plan includes Pre-RFP radar at no extra cost. Intelligence subscribers can add it for $199/mo. Pre-RFP radar is not available on Scout — it requires the full contract expiration dataset from USASpending.gov which only makes sense alongside the broader evaluation toolset. Pre-RFP runs monthly on the 1st of each month and is delivered as a supplemental report.

These fields directly improve match quality. Without revenue context, the scoring engine cannot determine whether a $3M contract is within your financing reach — which affects the PWIN score and bank fundability flag. Without certification data, it cannot flag set-aside eligibility: an 8(a)-certified company (SBA programme for disadvantaged small businesses) gets automatically flagged for 8(a) set-asides; a WOSB (Women-Owned Small Business) gets flagged for WOSB set-asides; a ProServices Canada registrant gets flagged for applicable federal professional services contracts. Every intake field either improves match scores, improves funding assessments, or unlocks a new category of alerts. See Privacy Policy for how this data is used.

NAICS (North American Industry Classification System) codes are 6-digit industry classification codes used by US and Canadian governments to categorise all government contracts. They are the single most important signal for procurement matching — every contract is tagged with one or more NAICS codes, and your profile NAICS codes are the primary filter for what appears in your reports. Without them, BidClarity can only match on free-text keyword similarity, which produces much lower precision. You can add up to 3 NAICS codes on base plans; NAICS add-on packs extend this to 8 or 18. Find yours at census.gov/naics.

Yes. When you indicate openness to subcontracting in your profile, BidClarity also alerts you when large prime contractors win contracts in your NAICS codes. Primes are required by law to use small business subcontractors on most federal contracts — they actively seek capable small businesses. You get notified of the prime award before the prime even starts advertising for subs. This is often a faster path to your first government contract than bidding as a prime directly. Fulfill's Subcontractor Portal add-on ($79/mo) extends this with a branded portal where your capability statement and tracked deliverables are visible to primes you want to subcontract for.

Most major portals are scanned every 24 hours — SAM.gov, CanadaBuys, TED Europa, UNGM, AusTender, and India GeM are all on daily refresh cycles via their public APIs. Some regional portals are scanned every 48–72 hours. When a portal experiences downtime or a structural change, BidClarity's source health monitoring flags it automatically. That portal is excluded from the affected report cycle, and a catch-up scan runs once it recovers. You will never receive a report that presents incomplete data as complete.

The same contract can appear on multiple portals — a UN contract may surface on both UNGM and a national procurement portal, or a Canadian federal contract may appear on both CanadaBuys and MERX. BidClarity deduplicates by matching on contract reference number, issuing authority, and notice type before scoring runs. You receive one scored entry per unique opportunity. For Command plan subscribers monitoring all 37+ sources, deduplication runs across every source in a single pass before your report is assembled.

No. Your capability profile is used only to generate your reports and — for Fulfill subscribers — to match suppliers and track your deliverables. It is not used to train any models, improve platform scoring in ways that expose your profile to other subscribers, or shared with third parties for any purpose other than delivering your service. See our Privacy Policy for full details.

Your capability profile is not visible to other BidClarity subscribers. Your Fulfill data — tracked deliverables, supplier outreach history, contract documents — is scoped to your account only. Access to subscriber data is restricted to authorised personnel only. Billing data is handled exclusively by Stripe and never touches BidClarity's servers. See security page for a full breakdown of what is secured and how.

Your subscriber profile is retained for 30 days after cancellation, then permanently deleted from BidClarity's systems. Fulfill contract records, delivered documents, and supplier interaction history follow the same 30-day retention and deletion cycle. Billing records are retained as required by applicable tax law (7 years in Canada). Email delivery logs are retained for 90 days. To request immediate deletion, contact us with "Data deletion request" in your message — confirmation within 5 business days. This applies to subscribers in all jurisdictions — not just those with legal deletion rights under GDPR or other frameworks.

Yes. BidClarity complies with PIPEDA (Canada), GDPR and UK GDPR (UK/EU), the Australian Privacy Act 1988, and the India DPDP Act 2023. The lawful basis for processing under GDPR is Contract (to deliver the subscribed service) and Legitimate interest (procurement matching and post-award delivery support for Fulfill subscribers). Full details including your rights under each framework, cross-border transfer mechanisms, and subprocessor information are in our Privacy Policy.

Your card is authorised at signup but not charged for 14 days. You receive 2 full intelligence reports during the trial period — one within minutes of completing your profile, and one the following Monday. Cancel any time before day 15 and no payment is taken. No calls, no sales process — just cancel in your billing portal or email support. If you forget and the trial ends, your first payment covers the following billing period.

Annual billing saves 20% across Intelligence, Fulfill, and bundles.

Intelligence annual savings: Scout $360/yr ($1,428 vs $1,788), Intelligence $840/yr ($3,348 vs $4,188), Command $1,680/yr ($6,708 vs $8,388).

Fulfill annual savings: Executor $360/yr ($1,428 vs $1,788), Manager $840/yr ($3,348 vs $4,188), Director $1,680/yr ($6,708 vs $8,388).

Bundle annual savings: Scout + Executor $600/yr ($2,388 vs $2,988), Command + Manager $1,440/yr, Command + Director $2,160/yr, Full Stack $2,640/yr ($10,548 vs $13,188).

Annual plans are billed as a single upfront payment. Both billing types start with the same 14-day trial. An additional 5% prepay discount is available on annual plans using code ANNUALPREPAY5 at checkout — bringing total savings to 25% vs monthly.

The first 50 subscribers locked in original Intelligence rates — $79, $149, or $299/month — for life. With the M2 pricing update, these map to the current Intelligence plan tiers: $79 Starter → Scout, $149 Pro → Intelligence, $299 Global → Command. Founding subscribers receive all features of their equivalent current plan at no increase. Your billing portal shows "Founding [Plan] Rate — locked for life." Founding rates apply to Intelligence only; Fulfill and bundles are at standard pricing. Founding slots are now closed — all 50 have been claimed.

Over 20 add-ons are available across storage, NAICS code expansion, compliance credits, proposal draft credits, AI rewrite sessions, additional seats, priority support, API access, and — on the Fulfill side — Multilateral Pack, Canadian PSPC Module, Subcontractor Portal, and DCAA Audit Prep. See the full list with trigger guidance at pricing.html.

A few key points: One-time credit packs (compliance credits, proposal draft credits) never expire and cannot be removed once purchased. Monthly add-ons (storage, NAICS packs, seats, API, rewrite sessions, Fulfill add-ons) can be cancelled any time — cancel from your billing portal. Prorated credit is issued automatically if you upgrade to a plan that already includes an add-on you are paying for separately.

Two referral programmes are active. APEX Accelerators and SBDC advisors (APEX Accelerators replaced the former PTAC network in 2022) can provide clients with a 30-day extended trial (vs the standard 14 days) — contact us for a referral link. Business development consultants who refer a client can provide that client's first month free. BidClarity does not use permanent percentage discounts — the primary discount mechanisms are the founding rate (now closed), annual prepay (20% off, or 25% with code ANNUALPREPAY5), and the above referral programmes. See the partner programme for volume pricing if you manage 5+ client accounts.

Yes. Cancel from your billing portal at billing.bidclarity.ai or contact us and support will handle it within 1 business day. Your access continues until the end of the current billing period. Subscription payments are non-refundable once a billing period has commenced — that is why the trial exists. No cancellation fees, no questions asked.

Yes — your card is collected via Stripe at step 4 of signup. No charge for 14 days. Cancel before day 15 and pay nothing. You will receive a reminder email before day 15 so you are never surprised. There is no free tier — BidClarity requires a card to start the trial so your matches and profile are saved and ready the moment you choose to continue.

Yes. All documents in your vault (Intelligence and Fulfill) are encrypted at rest. MFA (multi-factor authentication — 2-step verification) is available on all plans and required on Command and Enterprise. Trusted device recognition means returning users on their usual device are never interrupted by an MFA challenge. New devices, new countries, and unusual login hours trigger automatic TOTP verification. Recovery codes are issued once at MFA setup. See security.html for full details.

90-day grace period — your existing files are never deleted automatically. During the grace period you can download everything as a ZIP export, or purchase a new storage add-on to keep the files where they are. After 90 days, files over your plan's base storage limit are archived and flagged for review. You always receive advance notice before any archiving takes place.

Excess codes are paused, not deleted. BidClarity keeps your highest-performing codes active — determined by match score over the last 30 days, not by which codes you added first. Your inactive codes are preserved and reactivated automatically if you re-purchase a NAICS pack. You can see per-code match counts in your portal under Settings > NAICS Manager.

Yes — prorated Stripe credit is issued automatically on the day your upgrade takes effect. The credit is applied to your next invoice. For example, if you are on Intelligence with Priority Support ($49/mo) and you upgrade to Command (which includes 4-hour support), the unused portion of that month's Priority Support charge is credited immediately. One-time credit packs (compliance credits, proposal draft credits) are not refunded on upgrade — they remain in your account and never expire.

Yes — additional seats are available as add-ons: $99/mo on Intelligence and $199/mo on Command. Each seat gets full access to the shared vault, matches, compliance calendar, and pursuit CRM. Fulfill seats share the same pricing structure. For teams of 3 or more, Enterprise pricing (from $2,499/mo, up to 20 seats) usually makes more sense — contact us for a custom quote.