Support
Get help with your account, report a problem with an opportunity, or tell us what you need. Sales, partnership or demo questions go to Contact.
Get help
Answers to common questions:
Contact support
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Submit a support ticket
For a problem with the product, your account or sign-in, something technical, or billing.
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Report an opportunity or data issue
A wrong deadline, a missed amendment, a duplicate notice, a wrong classification or a broken source link. Tell us what you saw so we can check it.
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Billing & account
Invoices, your plan, payment, upgrading or downgrading, cancelling, or getting into your account: submit a ticket and choose Billing or Account and sign-in.
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Request a feature
Tell us the problem you want solved and how you handle it today. We don’t promise dates for new features.
You can also email support@bidclarity.ai.
Support & service levels
Our support hours, how we rate how serious a problem is, and how quickly we aim to first respond.
Service status
See whether BidClarity is running normally, and any planned maintenance, on our status page.
Report a security issue
If you find a security vulnerability in BidClarity, email security@bidclarity.ai. We follow responsible disclosure and aim to acknowledge every report within 2 business days, and to resolve valid reports within 30 days. Please don’t share the details publicly until we have had the chance to address it.
Privacy & data requests
To ask for a copy of your data, a correction or deletion, or with any privacy question, submit a support ticket and choose Privacy or data request. We acknowledge each request within 2 business days and complete it within 30 days.